CANCELLATIONS, REFUNDS & RETURNS
INTRODUCTION AND DISCLAIMER
Saunas and More is an authorized Dealer for the products offered on this website. All products are supplied and shipped directly from the applicable Manufacturer to the customer, and for any returns that may be applicable, products will be shipped directly back to the manufacturer.
Saunas and More does not store or handle products at any time.
The Refunds and Returns policies followed by Saunas and More reflect those of the applicable manufacturers. For the avoidance of doubt, if there is a discrepancy between the policies in place at a manufacturer and those provided herein, the current policies in place at the manufacturer will always prevail and will be followed by Saunas and More.
The role of Saunas and More in any potential or confirmed Return scenario, or an instance of missing or damaged goods, or similar problem, is to provide support to the customer and act as liaison between the customer and Manufacturer. Any applicable refund will normally be paid by Saunas and More to the customer rather than directly by the manufacturer.
CANCELLATION OF AN ORDER WITHIN 24 HOURS
Orders may be cancelled within 24 hours of the order being placed on the Saunas and More website. If your card payment has not been processed by the time the cancellation request is reviewed by a member of staff at Saunas and More, no charge will be applied for the cancellation. If the card payment has already been processed, a refund will be given after deducting a 4% card transaction fee to cover payment processor fees.
Any request to cancel an order must be made by email to sales@saunasandmore.com.
For additional Cancellation/Return/Refund Policies specific to each product brand see below...
GOLDEN DESIGNS / DYNAMIC / MAXXUS
CANCELLATION MORE THAN 24 HOURS AFTER ORDER PLACED
If for any reason you want to cancel your order after the 24 hour cancellation window described above has passed but before the order has been delivered, this will be treated as a Return and all aspects of the 20 Day Return Policy detailed below must be followed once the order has been delivered. This includes all procedures, terms and charges detailed therein. Under no circumstances should you attempt to refuse delivery once the product arrives.
Cancellation should be requested by sending an email to sales@saunasandmore.com.
20 DAY RETURN POLICY
If for any reason you wish to Return your product after it has been delivered (or to cancel the order more than 24 hours after it was placed, as per the “CANCELLATION MORE THAN 24 HOURS AFTER ORDER PLACED” section above), please send a request by email to sales@saunasandmore.com within 20 days of receiving your order.
Under no circumstances should you attempt to refuse delivery.
The following charges will apply and be deducted from any refund given: -
(1) New, Unopened (original packaging): -
(i) Original outbound shipping cost that was paid by Saunas and More to the manufacturer, plus
(ii) A Return shipping charge equal to 120% of the original outbound shipping cost;
(2) Opened, assembled, but never used (original packaging): -
(i) Original outbound shipping cost that was paid by Saunas and More to the manufacturer, plus
(ii) A Return shipping charge equal to 120% of the original outbound shipping cost, plus
(iii) A re-stocking fee equal to 20% of the purchase price paid;
Returns cannot be accepted under any circumstances if the product has been used.
Once your request has been received and approved, we will liaise with the manufacturer to obtain return shipping details, and a shipping label will be provided to you.
Under no circumstances should you attempt to ship the product yourself, to any location. Returns can only be shipped in line with the details and shipping label that will be provided to you.
Returns will only be accepted at the manufacturer's chosen premises as per the shipping label that will be provided to you. Under no circumstances can Saunas and More accept returns at our office mailing address or any other location.
If your request for a Return is received more than 20 days after delivery, it will not be possible to process a return.
MEDICAL SAUNAS
5 DAY RETURN POLICY
If you are unhappy with your Sauna for whatever reason, you may request a return of the product by contacting us by email at sales@saunasandmore.com within 5 days of receiving your delivery. We will then liaise with the manufacturer to obtain a Return Merchandise Authorization (RMA) number and organise for the product to be collected and shipped back to the manufacturer’s warehouse.
Please do not attempt to return the product to any location yourself. Returns can only be shipped directly back to the manufacturer.
And please note that under no circumstances can Saunas and More accept returns at our business mailing address or any other location.
All items for return must be in their original condition and packaging. Because a sauna which is opened and even installed is no longer new, it cannot be resold. For this reason, only unopened packages will be accepted for returns. Prior written return authorization is required. Any returned sauna must be in its original cartons and packaging at the time of the return request and must include any documentation such as operating manuals as may have been included with the original delivery. It is the sole responsibility of the customer to keep the sauna in its original cartons and packaging if return is requested. The sauna must also be secured on the same crate prior to the freight company picking it up.
Customers are responsible for the full cost of both outbound and return shipping, regardless of what you were charged, if anything, for outbound shipping when you placed the order, plus a 20% restocking fee.
If at the time you request a Return your order has not yet been delivered, under no circumstances should you attempt to refuse delivery. This will cause delays and addition costs to the customer for processing the Return (at the discretion of the Manufacturer). Please accept the delivery then await return shipping pickup which will be arranged for you.
After the returned product has been received by the manufacturer, they will inspect it, and if everything is in order, the applicable refund amount will then be issued to us. We will then issue the applicable refund to the customer.
Please allow a minimum of 30 days between requesting the Return and receiving your refund (subject to the conditions detailed above).
Please note that Commercial and Custom saunas are not eligible for Returns or Refunds.
DUNDALK SAUNAS
No Returns or Refunds are allowed with Dundalk Saunas and other Dundalk products.
[Return and Refund Policy: Effective Jan 1st 2022, Last updated July 16th 2026]
