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Refund policy

Cancellations, Returns & Refunds

Scope of This Policy

This policy applies to purchases made from Saunas and More. Cancellation and return eligibility differs by manufacturer, so the applicable brand-specific section below forms part of this policy.

Products are normally shipped directly from the manufacturer. Saunas and More remains your point of contact and will coordinate with the manufacturer where authorization, collection, inspection or other assistance is required.

All cancellation and return requests must be emailed to sales@saunasandmore.com.

Transit damage, missing components and product defects are not treated as voluntary returns. These matters are handled separately under the applicable shipping and warranty terms. Please contact us promptly if your order arrives damaged or incomplete, or if you believe that a product is defective.

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded.

Cancellation Within 24 Hours

You may request cancellation within 24 hours of placing your order by emailing sales@saunasandmore.com.

If your card payment has not been processed when we review your request, no cancellation charge will apply. If payment has already been processed, your refund will be reduced by a 4% card-transaction fee to cover payment-processing costs.

General Return Requirements

All returns require prior written approval. Where required by the manufacturer, a Return Merchandise Authorization (RMA) or other return documents must be issued before the return can proceed.

Do not ship a product, arrange your own return freight or send a product to any address unless Saunas and More has provided written authorization and instructions. Saunas and More cannot accept returns at its business mailing address.

You must preserve the product, its original packaging and all supplied parts, accessories, manuals and other documentation while a return request is being considered and processed.

Once a return has been authorized, you must cooperate promptly with collection or return-shipping arrangements and comply with all deadlines and instructions provided. Failure to do so may make the return ineligible for a refund and may leave you responsible for additional costs caused by the delay or non-compliance.

Do not refuse delivery because you wish to cancel or return an order. Refusing delivery is not a cancellation or approved return and may result in storage, rerouting, return-shipping or other costs. This does not override any instruction in our Shipping Policy to refuse a shipment because of serious visible freight damage.

Golden Designs, Dynamic and Maxxus

This section applies to products supplied by Golden Designs, including the Golden Designs, Dynamic and Maxxus brands.

Cancellation After 24 Hours

A cancellation request made more than 24 hours after placing your order will be treated as a return and will be subject to the eligibility requirements, procedures and charges below.

If the product has already shipped, you must accept delivery and follow the authorized return process. Do not refuse delivery merely because you wish to cancel or return the product.

This does not override the separate delivery-damage instructions in our Shipping Policy. In particular, follow those instructions if the packaging has a large hole or other serious visible freight damage.

20-Day Return Request Period

To request a return, email sales@saunasandmore.com within 20 calendar days after receiving your order.

A return must then be prepared and made available promptly in accordance with the instructions provided so that it can be completed within the manufacturer’s applicable deadline. Failure to comply may make the return ineligible for a refund and may leave you responsible for additional costs caused by the delay or non-compliance.

Return Eligibility

A product may be eligible for return in either of the following conditions:

  • New and unopened: The product remains unopened in its complete original packaging.
  • Opened and assembled but never used: The product has not been used and all original packaging, parts, accessories, manuals and other supplied materials have been retained.

Products that have been used cannot be returned.

Return Charges

The following charges will be deducted from any approved refund:

New and unopened products:

  • The original outbound shipping cost paid by Saunas and More, even if shipping was included in the advertised purchase price; and
  • Return shipping equal to 120% of the original outbound shipping cost.

Opened and assembled but never used products:

  • The original outbound shipping cost paid by Saunas and More;
  • Return shipping equal to 120% of the original outbound shipping cost; and
  • The actual restocking fee charged by Golden Designs, capped at 20% of the product purchase price paid to Saunas and More.

Return Process

After approving a return, Saunas and More will coordinate with Golden Designs and provide the required return documents and instructions.

The return must use the authorized shipping arrangements and must be sent only to the location specified in the return instructions.

You are responsible for preparing and securing the product for collection in accordance with the instructions provided and remain responsible for loss or damage during return transit.

Refunds

Golden Designs will inspect the returned product after receiving it. If the return is accepted, Saunas and More will issue the applicable refund to the original payment method after deducting the charges described above.

Original and return shipping costs are non-refundable. Refund processing times may vary depending on collection, transit, inspection and payment-provider processing.

Medical Saunas

Cancellation After 24 Hours

Cancellation after 24 hours is not guaranteed. If the product has not shipped, Saunas and More will ask Medical Saunas whether cancellation is still possible. Any approved cancellation will be subject to the 4% card-transaction fee where payment has been processed.

Once the product has shipped, cancellation will be handled as a return and the applicable eligibility requirements, shipping costs and restocking charges below will apply.

14-Day Return Request Period

For an eligible product, you must email sales@saunasandmore.com within 14 calendar days after delivery to request a return.

All returns require prior written authorization and an RMA from Medical Saunas.

Do not ship or arrange the return of a product until Saunas and More has confirmed approval and provided the applicable instructions.

Return Eligibility

Eligible standard residential saunas and cold plunges may be returned only if they:

  • remain unopened, unused and unassembled;
  • have not been removed from their original crate;
  • remain in their original cartons, packaging and condition;
  • include all original parts, accessories and documentation; and
  • are secured on the original crate for freight collection.

Products that have been uncrated, opened, assembled, installed or used are not eligible for return.

Non-Returnable Products

Commercial saunas and custom products are non-returnable. Custom products include made-to-order traditional saunas, private-label products, non-standard models and products modified to a customer’s specifications.

This restriction does not remove the remedies available where a product arrives damaged, contains missing parts or has a defect covered by the applicable warranty.

Return Charges

For an approved return after shipment, the refund will be reduced by:

  • the actual outbound shipping cost;
  • the actual return-freight cost; and
  • the actual restocking charge imposed by Medical Saunas, capped at 25% of the product purchase price paid to Saunas and More.

Outbound shipping costs remain deductible even where shipping was included in the original advertised purchase price.

Return Process

Your return request should include your order number, the product concerned and the reason for the request. Saunas and More may request photographs or other information needed to confirm eligibility and obtain the RMA.

The product must remain safely stored in its original condition and packaging while authorization and freight arrangements are being obtained.

Once authorization is issued, you must cooperate promptly with collection or return-shipping arrangements and comply with all deadlines contained in the return instructions. Failure to do so may make the return ineligible for a refund and may leave you responsible for any additional costs caused by the delay or non-compliance.

Refunds

A refund will be processed after the returned product has been received and inspected and Medical Saunas has confirmed that it remains eligible and in resalable condition.

Applicable shipping, restocking and other authorized deductions will be taken from the refund. Refund processing times may vary depending on collection, transit, inspection and payment-provider processing.

Dundalk LeisureCraft

No Cancellations, Returns or Refunds After 24 Hours

After the 24-hour cancellation period, Dundalk products cannot be cancelled or returned and are non-refundable. This applies to Dundalk saunas and all other Dundalk products.

Refusing delivery is not a cancellation or approved return and may result in additional storage, rerouting, shipping or other resulting costs. Please follow our Shipping Policy.

This restriction does not remove the remedies available where a product arrives damaged, contains missing parts or has a defect covered by the applicable warranty.

[Returns & Refunds Policy: Effective Jan 1st 2022, Last updated September 18th 2026]