Refund policy

INTRODUCTION AND DISCLAIMER

Saunas and More is an authorized Dealer for the products offered on this website. All products are supplied and shipped directly from the applicable Manufacturer to the customer.

Similarly, any Returns or Refunds that may be applicable are handled directly by the applicable Manufacturer, according to the policies and procedures that the Manufacturer has in place at the applicable time.

Saunas and More does not store or handle products at any time, or process or receive Returns. All such matters are managed and handled directly by the applicable Manufacturer.

The role of Saunas and More in any potential or confirmed Return or Refund scenario, or an instance of missing or damaged goods, or similar problem, is to provide support to the customer and act as liaison between the customer and Manufacturer.

Saunas and More takes no responsibility for any inconsistency or omission between the information provided on this website regarding Return and Refund policies, procedures, and costs to the Customer, and the Return and Refund policies, procedures and costs to the customer applied by the Manufacturers in practice.

The Return and Refund policies, procedures and costs to the customer as applied by the Manufacturers shall prevail at all times.

MEDICAL SAUNAS

CANCELLATION OF ORDER

If you cancel your order within 24 hours of placing the order and the order has not already been shipped, you will be charged a 3% card transaction fee if you paid for the order by credit or debit card, or any bank charges we incur for the payment and refund if you paid for the order by bank deposit.

If you cancel your order after it has already been shipped or more than 24 hours after the order was placed, you will be charged the cost of the outbound and return shipping costs, regardless of what you were charged for shipping when you placed the order.

If you wish to cancel your order please contact us by email at sales@saunasandmore.com.

5 DAY RETURN POLICY

If you are unhappy with your Sauna for whatever reason, please contact us by email at sales@saunasandmore.com to request a Return Merchandise Authorization number (RMA). We will then liaise with the supplier to organise for the product to be collected and shipped back to the supplier’s warehouse. Please do not attempt to return the product to any location yourself. We will arrange this. And please note that under no circumstances can we accept returns at our office mailing address.

You can request to return the sauna only up to 5 days after receiving it. Please remember that all items for return should be in their original condition and packaging. Because a sauna which is opened and even installed is no longer new, we cannot resell it; for this reason, only unopened packages will be accepted for returns. Prior written return authorization is required. Any returned sauna must be in its original cartons and packaging at the time of the return request. It is the sole responsibility of the customer to keep the sauna in its original cartons and packaging if return is requested. The sauna must also be secured on the same crate prior to the freight company picking it up.

Customers are responsible for the full cost of both outbound and return shipping, regardless of what you were charged for outbound shipping when you placed the order, plus a 20% restocking fee.

The actual Return Shipping Cost will be determined after a Return is requested and approved, and will be charged to the customer prior to the Return Shipping label being issued, or deducted from any refund payable.

After the product has been received by the supplier for inspection, and the refund has been issued to us, we will issue the refund to the customer (after deducting the Return Shipping cost and Restocking Fee).

Please allow a minimum of 30 days between requesting the RMA number and receiving your refund (subject to the conditions detailed above).

To be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days of the RMA being issued.

DUNDALK SAUNAS

No Order Cancellations, Returns or Refunds are allowed with Dundalk Saunas and other Dundalk products.

[Return and Refund Policy: Effective Jan 1st 2022, Last updated Oct 7th 2025]