Shipping policy
ABOUT OUR SHIPPING & DELIVERY PROCESS
Saunas and More is an authorized dealer for the products offered on this website. Our products are shipped directly to you by the applicable manufacturer. Each manufacturer manages its own fulfilment arrangements and works with its own freight carriers. Saunas and More does not warehouse or physically handle the products before delivery.
The information in this Shipping Policy reflects the shipping and delivery procedures provided to us by our manufacturers and is kept as current as reasonably possible. However, a manufacturer or freight carrier may provide additional or updated instructions relating to your particular shipment. Please follow any shipment-specific instructions you receive and contact us promptly at sales@saunasandmore.com if they appear to conflict with this policy or if you are unsure what to do.
IMPORTANT — SHIPPING AND DELIVERY PROCEDURES VARY BY MANUFACTURER
Please read and follow the section of this Shipping Policy for the brand of product you are purchasing. Shipping, unloading and delivery-inspection requirements differ between manufacturers. In particular, do not assume that the instructions for accepting or refusing a damaged shipment are the same for every brand.
SHIPPING COST & COVERAGE
Shipping is included in the product price for most orders within the contiguous United States.
For Dundalk LeisureCraft products, orders of $3,500 or more incur a $200 shipping charge, which is added at checkout.
Some remote, island or difficult-to-access locations may require additional shipping charges or may not be serviceable. If you have any concerns about your delivery location, please contact us before placing your order.
For delivery to Alaska or Hawaii, please contact us for a shipping quote. We do not currently ship outside the United States.
ORDER CONFIRMATION, AVAILABILITY & PAYMENT
After you place an order through our website, you will receive an Order Confirmation email.
We will then check availability and the expected fulfilment timeframe with the applicable manufacturer. Some products may be built to order, while others may be supplied from available stock or a forthcoming production batch.
We will not take payment until we have completed this availability and fulfilment check. If stock is unavailable or fulfilment will take longer than anticipated, we will contact you to discuss your options before taking payment.
If the expected fulfilment timeframe is acceptable, we will take payment and process your order with the manufacturer.
Once your order ships, we'll notify you by email and provide available tracking information. All shipping and delivery timeframes are estimates and may change.
If you would like a current availability or fulfilment estimate before ordering, please contact us at sales@saunasandmore.com.
GOLDEN DESIGNS
Arranging Your Delivery
The freight carrier will normally contact you directly approximately 24–48 hours before delivery to arrange a delivery day and time. Delivery is normally scheduled within a four-hour window.
Please make sure the telephone number you provide with your order is correct and look out for calls or messages from the carrier so that delivery arrangements can be made promptly.
Preparing for Delivery
Golden Designs saunas are delivered by freight truck, typically either a 53-foot semi-truck (tractor trailer) or a box truck. Most freight carriers use a 53-foot semi-truck.
The driver will unload the pallet only to the curbside or end of your driveway.
Please consider access to your property before ordering. Potential issues such as remote locations, long or restricted driveways, low-hanging trees, apartment complexes, stairs or insufficient space for a large freight vehicle should be identified in advance. If you have any concerns, please contact us before ordering.
Your sauna will arrive on a wooden pallet. The size of the pallet depends on the size of the sauna, and the boxes may be strapped either vertically or horizontally to the pallet.
You are responsible for moving the sauna from the curbside/end of driveway to its final location. Please make suitable arrangements for this before delivery.
The Golden Designs Delivery Quick Guide below illustrates the types of freight trucks that may be used and examples of how your sauna may arrive secured to its shipping pallet.
Inspecting Your Delivery
Please inspect the outside of all boxes immediately after the driver unloads the pallet and before completing the delivery.
You do not need to open the boxes to inspect the sauna at this stage.
- Note any minor scratches, indentations, scuff marks or other visible damage on the delivery receipt.
- If you see a large hole anywhere in the packaging, refuse the delivery.
If you note any damage, please contact us immediately at sales@saunasandmore.com and provide photographs wherever possible so that we can assist you.
Delivery Does Not Include Installation
The freight carrier will not assemble or install your sauna. Installation is not included with Golden Designs freight delivery, so you are responsible for making any assembly or installation arrangements required.
DUNDALK LEISURECRAFT
Arranging Your Delivery
The freight carrier will contact you directly to arrange a delivery appointment. Please ensure that the telephone number provided with your order is correct and respond promptly to calls or messages from the carrier.
After a sauna reaches the local freight terminal, customer-caused delays in arranging delivery may result in storage charges of at least $35 per day. This may include delays caused by unanswered carrier communications, unresolved unloading arrangements, an incorrect telephone number or other circumstances preventing delivery.
Order and Delivery Changes
Please check your order confirmation carefully and contact us immediately if anything needs to be changed.
Any request to change an order, product option, shipping method, delivery address or requested shipping date is subject to Dundalk’s approval and cannot be guaranteed.
Dundalk may charge a $350 change fee for changes requested more than 14 days after order entry or within seven days of the scheduled ship date. If an approved delivery-address change is requested after the order has left the factory, a $350 address-change fee applies. Any applicable supplier charges will be payable by the customer.
If you request that the shipment of a sauna be delayed, factory storage may be charged at $35 per day. Storage charges and order-change charges are separate and may both apply.
Preparing for Delivery
Saunas: Dundalk will pack your sauna in a crate and arrange shipping to your delivery address.
The freight carrier will deliver the sauna to the end of your driveway or curbside. The carrier is not responsible for unloading the sauna crate and will not back its truck into your driveway.
Most Dundalk sauna deliveries are made using an 18-wheel truck. Please ensure that a truck of this size can access your road or neighborhood and has sufficient space to turn around.
You are responsible for arranging how the sauna crate will be unloaded from the truck.
Sauna crates can range from approximately 6–14 feet long and weigh 800–1,600 lb, depending on the size of the sauna.
- For crates measuring 84 inches (7 feet) or less, a liftgate may be available to assist with lowering the crate. Please confirm this with the carrier when arranging delivery.
- Crates longer than 84 inches cannot be delivered using a liftgate. You must arrange another suitable unloading method.
Suitable arrangements may include:
- Renting a forklift, telehandler or other suitable lifting equipment. The crate must be lifted from the end and forklift extensions are required.
- Using a suitable trailer to collect the crate from the local freight terminal.
- Hiring a suitable local specialist trucking company, tow-truck company or lumber yard to collect the crate from the terminal, deliver it and unload it at your property.
- Arranging for a tilt-tow truck to collect the crate from the local freight terminal, deliver it and offload it at your property.
- Having sufficient helpers available to unload the components manually. Dundalk does not recommend manual unloading, and you are responsible for ensuring that it can be completed safely and with the driver’s permission.
Commercial deliveries: A business receiving a Dundalk sauna crate must have a loading dock or suitable unloading equipment available.
Tiki Bars, Outdoor Showers & Outdoor Furniture: These products may be smaller than Dundalk saunas when packed for delivery. However, depending on the product and delivery vehicle, many or all of the same access and unloading requirements may apply.
When the freight carrier contacts you, please discuss the shipment size, delivery vehicle and unloading arrangements so that everything required is ready before delivery.
Inspecting Your Delivery
Please inspect your Dundalk shipment carefully when it arrives.
If the shipment arrives damaged or open, do not refuse delivery. Please accept it.
Please then:
- Take clear photographs of all visible damage to the packaging and, where visible, the contents.
- Record all visible damage on the Bill of Lading (BOL) or other delivery documentation before signing it.
- For an open or damaged crate, write “Crate arrived open/damaged - possible hidden damage” on the BOL or delivery documentation.
- Obtain a copy or photograph of the completed BOL or delivery documentation showing the damage notation.
- Contact us immediately at sales@saunasandmore.com and provide the photographs and delivery documentation.
Any missing components or transit damage discovered after delivery must be reported to Saunas and More within 20 days of receiving the shipment. Please include photographs and any other relevant supporting information.
Properly documenting and promptly reporting freight damage is essential. Failure to follow these requirements may prevent Dundalk from accepting a freight claim or providing replacement components.
Refusing Delivery
Do not refuse a Dundalk delivery unless Saunas and More has expressly authorized you to do so in writing.
An unauthorized refusal does not cancel the order and does not create a right to a return or refund. The customer may be responsible for resulting storage, rerouting, additional shipping and other applicable charges.
Delivery Does Not Include Installation
The freight carrier will not assemble or install your Dundalk product.
MEDICAL SAUNAS
Arranging Your Delivery
The freight carrier will contact you directly to arrange a delivery day and time. A signature is required when your order is delivered.
Please make sure the telephone number you provide with your order is correct and look out for calls or messages from the carrier.
Preparing for Delivery
Your sauna will be delivered by freight with liftgate service. The carrier will unload the crate or crates from the delivery truck to the curbside of your home.
You are responsible for moving the sauna from the delivery point to its final location. Please arrange for at least two people to be available to move the delivered items from curbside to the location of your choice in your home or garden.
Inspecting Your Delivery
Please inspect your shipment as soon as possible after delivery to ensure that your order is complete and to identify any visible damage.
Do not refuse delivery for any reason. Please accept the shipment even if damage is visible.
If anything is missing or damaged, please contact us at sales@saunasandmore.com within 24 hours of receiving your delivery. For damaged items, please include clear photographs of the packaging and damage with your email so that we can work with you and Medical Saunas to resolve the situation.
Reporting missing or damaged items promptly is important because delays may limit our ability to resolve the matter with the manufacturer or freight carrier.
Delivery Does Not Include Installation
The freight carrier will not assemble or install your sauna.
If White Glove Installation is available for your chosen product, it is only provided where the service was selected at the time of placing your order. After your sauna has been delivered, you will be contacted separately to arrange the installation.
QUESTIONS ABOUT SHIPPING OR DELIVERY?
If you have any questions about current availability or fulfilment times, shipping, property access, delivery or unloading arrangements, please contact us at sales@saunasandmore.com before placing your order.
If you have already placed an order and have questions about its status or delivery, please contact us using the same email address and include your order number where possible.
[Shipping Policy: Effective Jan 1st 2022, Last updated September 15th 2026]