Shipping policy
ABOUT OUR SHIPPING & DELIVERY PROCESS
Saunas and More is an authorized dealer for the products offered on this website. Our products are shipped directly to you by the applicable manufacturer. Each manufacturer manages its own fulfilment arrangements and works with its own freight carriers. Saunas and More does not warehouse or physically handle the products before delivery.
The information in this Shipping Policy reflects the shipping and delivery procedures provided to us by our manufacturers and is kept as current as reasonably possible. However, a manufacturer or freight carrier may provide additional or updated instructions relating to your particular shipment. Please follow any shipment-specific instructions you receive and contact us promptly at sales@saunasandmore.com if they appear to conflict with this policy or if you are unsure what to do.
IMPORTANT — SHIPPING AND DELIVERY PROCEDURES VARY BY MANUFACTURER
Please read and follow the section of this Shipping Policy for the brand of product you are purchasing. Shipping, unloading and delivery-inspection requirements differ between manufacturers. In particular, do not assume that the instructions for accepting or refusing a damaged shipment are the same for every brand.
SHIPPING COST & COVERAGE
Shipping is included in the product price for most orders within the contiguous United States.
For Dundalk LeisureCraft products, orders of $3,500 or more incur a $200 shipping charge, which is added at checkout.
Some remote, island or difficult-to-access locations may require additional shipping charges or may not be serviceable. If you have any concerns about your delivery location, please contact us before placing your order.
For delivery to Alaska or Hawaii, please contact us for a shipping quote. We do not currently ship outside the United States.
ORDER CONFIRMATION, AVAILABILITY & PAYMENT
After you place an order through our website, you will receive an Order Confirmation email.
We will then check availability and the expected fulfilment timeframe with the applicable manufacturer. Some products may be built to order, while others may be supplied from available stock or a forthcoming production batch.
We will not take payment until we have completed this availability and fulfilment check. If stock is unavailable or fulfilment will take longer than anticipated, we will contact you to discuss your options before taking payment.
If the expected fulfilment timeframe is acceptable, we will take payment and process your order with the manufacturer.
Once your order ships, we'll notify you by email and provide available tracking information. All shipping and delivery timeframes are estimates and may change.
If you would like a current availability or fulfilment estimate before ordering, please contact us at sales@saunasandmore.com.
GOLDEN DESIGNS
Arranging Your Delivery
The freight carrier will normally contact you directly approximately 24–48 hours before delivery to arrange a delivery day and time. Delivery is normally scheduled within a four-hour window.
Please make sure the telephone number you provide with your order is correct and look out for calls or messages from the carrier so that delivery arrangements can be made promptly.
Preparing for Delivery
Golden Designs saunas are delivered by freight truck, typically either a 53-foot semi-truck (tractor trailer) or a box truck. Most freight carriers use a 53-foot semi-truck.
The driver will unload the pallet only to the curbside or end of your driveway.
Please consider access to your property before ordering. Potential issues such as remote locations, long or restricted driveways, low-hanging trees, apartment complexes, stairs or insufficient space for a large freight vehicle should be identified in advance. If you have any concerns, please contact us before ordering.
Your sauna will arrive on a wooden pallet. The size of the pallet depends on the size of the sauna, and the boxes may be strapped either vertically or horizontally to the pallet.
You are responsible for moving the sauna from the curbside/end of driveway to its final location. Please make suitable arrangements for this before delivery.
The Golden Designs Delivery Quick Guide below illustrates the types of freight trucks that may be used and examples of how your sauna may arrive secured to its shipping pallet.
Inspecting Your Delivery
Please inspect the outside of all boxes immediately after the driver unloads the pallet and before completing the delivery.
You do not need to open the boxes to inspect the sauna at this stage.
- Note any minor scratches, indentations, scuff marks or other visible damage on the delivery receipt.
- If you see a large hole anywhere in the packaging, refuse the delivery.
If you note any damage, please contact us immediately at sales@saunasandmore.com and provide photographs wherever possible so that we can assist you.
Delivery Does Not Include Installation
The freight carrier will not assemble or install your sauna. Installation is not included with Golden Designs freight delivery, so you are responsible for making any assembly or installation arrangements required.
DUNDALK LEISURECRAFT
Arranging Your Delivery
The freight carrier will contact you directly to make an appointment for delivery. Please make sure the telephone number you provide with your order is correct.
Please respond promptly when the carrier contacts you. Delays in arranging delivery may result in storage charges from the local freight company, and any such charges may be payable by the customer.
Preparing for Delivery
Saunas: Dundalk will pack your sauna in a crate and arrange shipping to your delivery address.
The freight carrier will deliver the sauna to the end of your driveway or curbside. The carrier is not responsible for unloading the sauna crate and will not back its truck into your driveway.
Most Dundalk sauna deliveries are made using an 18-wheel truck. Please make sure a truck of this size can access your road or neighborhood and has sufficient space to turn around.
You are responsible for arranging how the sauna crate will be unloaded from the truck.
Sauna crates can range from approximately 6–14 feet long and weigh 800–1,600 lb, depending on the size of the sauna.
- For crates under 84 inches (7 feet), the carrier may have a liftgate that can assist with unloading. Please confirm this with the carrier when delivery is arranged.
- For crates over 84 inches (7 feet), there will not be a liftgate and you will need to arrange another suitable method of unloading.
Suitable unloading arrangements may include:
- Using a forklift or other mechanical equipment. If using a forklift, the crate must be picked up from the end and forklift extensions are required.
- Arranging for a tilt tow truck to collect the sauna from the local freight terminal and deliver and offload it at your property.
- Having a crew of helpers available to either take the sauna off the truck or unload the crate while it is still on the truck until the crate can be lifted off.
Tiki Bars, Outdoor Showers & Outdoor Furniture: These products may be smaller than Dundalk saunas when packed for delivery. However, depending on the product and delivery vehicle used, many or all of the same delivery-access and unloading considerations described above may still apply.
When the freight carrier contacts you to arrange delivery, please discuss the size of the shipment, delivery vehicle and how the product will be unloaded so that you can make suitable arrangements in advance.
Inspecting Your Delivery
Please inspect your Dundalk shipment carefully when it arrives.
If the shipment arrives damaged or open, do not refuse the delivery. Please accept it.
Please then:
- Take clear photographs of the damaged or open packaging and, where visible, any damage to the contents.
- Write “Crate arrived open/damaged - possible hidden damage” on the Bill of Lading (BOL) or other delivery documentation provided by the carrier.
- Obtain a copy or photograph of the completed BOL or delivery documentation showing the damage notation.
- Contact us as soon as possible at sales@saunasandmore.com and provide the photographs and delivery documentation so that we can work with you and Dundalk to resolve the situation.
Properly documenting freight damage is important. Failure to record and provide the required information may make it more difficult for Dundalk to pursue a freight claim or provide replacement parts.
Delivery Does Not Include Installation
The freight carrier will not assemble or install your Dundalk product.
MEDICAL SAUNAS
Arranging Your Delivery
The freight carrier will contact you directly to arrange a delivery day and time. A signature is required when your order is delivered.
Please make sure the telephone number you provide with your order is correct and look out for calls or messages from the carrier.
Preparing for Delivery
Your sauna will be delivered by freight with liftgate service. The carrier will unload the crate or crates from the delivery truck to the curbside of your home.
You are responsible for moving the sauna from the delivery point to its final location. Please arrange for at least two people to be available to move the delivered items from curbside to the location of your choice in your home or garden.
Inspecting Your Delivery
Please inspect your shipment as soon as possible after delivery to ensure that your order is complete and to identify any visible damage.
Do not refuse delivery for any reason. Please accept the shipment even if damage is visible.
If anything is missing or damaged, please contact us at sales@saunasandmore.com within 24 hours of receiving your delivery. For damaged items, please include clear photographs of the packaging and damage with your email so that we can work with you and Medical Saunas to resolve the situation.
Reporting missing or damaged items promptly is important because delays may limit our ability to resolve the matter with the manufacturer or freight carrier.
Delivery Does Not Include Installation
The freight carrier will not assemble or install your sauna.
If White Glove Installation is available for your chosen product, it is only provided where the service was selected at the time of placing your order. After your sauna has been delivered, you will be contacted separately to arrange the installation.
QUESTIONS ABOUT SHIPPING OR DELIVERY?
If you have any questions about current availability or fulfilment times, shipping, property access, delivery or unloading arrangements, please contact us at sales@saunasandmore.com before placing your order.
If you have already placed an order and have questions about its status or delivery, please contact us using the same email address and include your order number where possible.
[Shipping Policy: Effective Jan 1st 2022, Last updated August 24th 2026]