Shipping policy

INTRODUCTION AND DISCLAIMER

Saunas and More is an authorized Dealer for the products offered on this website. All products are supplied and shipped directly from the applicable Manufacturer to the customer.

Accordingly, the procedures and policies followed for shipment and delivery of products to the customer are those of the applicable Manufacturer at all times.

Saunas and More takes no responsibility for any inconsistency or omission between the shipping and delivery details provided on this website and the actual shipping and delivery procedures and timeline provided by the Manufacturer which will be followed at all times.

Many of the products we offer on this site are built to order or there may only be a minimum number held in stock by the manufacturer at any point in time. Consequently, it can take several weeks or more from the time of placing your order for your order to be shipped. 

If in doubt please contact us in advance of placing your order for the latest estimate of shipping times for your chosen product.

Please note that all estimates of shipping times are estimates only and subject to change without notice.

SHIPPING CHARGES

Shipping is included in the product price for most orders to the lower 48 States. The exception is any order for products in the Dundalk Leisurecraft range with total order price over $3,500 will incur a shipping charge of $200 which will be added at the Checkout. For shipping to Alaska or Hawaii please contact us at sales@saunasandmore.com for a quote. We do not currently ship to locations outside of the United States.

ORDER CONFIRMATION AND PAYMENT

As soon as you place your order, you will receive an Order Confirmation e-mail.

If you paid by Credit Card, there is no further action required on your part unless we contact you by email. If you elected to pay by Bank Deposit (Wire), please follow the instructions in the Order Confirmation email and wire the full amount payable to our business account. Once your bank wire has cleared into our account, we will mark the order as paid and you will receive a further email confirming payment.

If you paid by Credit Card (or once payment has been received via your bank wire, we will confirm with the applicable manufacturer that they can fulfil your order (either from available stock or from the next scheduled batch to be built). We will then process the order.

We will then send you another email with our best estimate of Shipping Date, based on the information available to us from the manufacturer. 

Please note that all estimates of shipping times are estimates only and subject to change without notice.

Once your order ships, we will inform you by email.

Please contact us by email at sales@saunasandmore.com if you have any questions at any time throughout the order and fulfilment process.

SHIPMENT

MEDICAL SAUNAS

Orders usually take between 2 and 4 weeks from order to delivery depending on the model, availability of stock or estimated build time. However, this can vary. We will send you tracking information by email once your order has been shipped.

If you want to check on the progress of your order at any time, please feel free to contact us by email at sales@saunasandmore.com.

DUNDALK LEISURE CRAFT

All Dundalk Saunas are made-to-order. Delivery times can vary.

If you want to check on the progress of your order at any time, please feel free to contact us by email at sales@saunasandmore.com.

We will send you tracking information by email once your order has been shipped.

RECEIVING YOUR DELIVERY

MEDICAL SAUNAS

Saunas and tubs ship via freight and require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

Delivery includes liftgate service, which means the crate(s) is/are unloaded from the delivery truck to the curb side of your home. You will need to arrange for 2 or more people to move the items from curb side to the location of your choice in your home or garden.

Ensure that you check all items received as soon as possible after delivery to ensure the order is complete.

In the unlikely event that there are missing or damaged items, please contact us by email at sales@saunasandmore.com within 24 hours of receiving your delivery and we will be happy to work with you to resolve the situation. If your email is received more than 24 hours after delivery it may not be possible to resolve the issue. For damaged items please provide clear photographs with your email.

Please DO NOT refuse delivery for any reason. We are committed to resolving any unforeseen issues with your delivery as soon as possible and we can do this most effectively by working directly with you once you have accepted the delivery.

DUNDALK LEISURE CRAFT - SAUNAS

Dundalk LeisureCraft Responsibilities:-

(i) Building and packing your sauna/products in a crate.

(ii) Arranging for shipping to your chosen delivery address as provided when you placed the order with Saunas and More.

Trucking Company Responsibilities and points to note:-

(i) Making an appointment directly with you to deliver your sauna/products.

(ii) Delivering your sauna/products to the end of your driveway or curbside.

(iii) The trucking company is NOT responsible for unloading the crate.

(iv) The trucking company is NOT going to back their truck into your driveway.

(v) Most times the trucking company will deliver with an 18 wheel truck – Please ensure this size truck will fit in your neighborhood and onto your road and be able to turn around, or else make alternative arrangements and discuss this with the shipping company when they call to book the delivery appointment.

(vi) If the crate is less than 92”, the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck. It is wise to confirm this with them when they call you to book the delivery time.

(vii) If the crate is more than 92”, there will NOT be a lift gate to unload it and the customer needs to decide how they are going to get it off the truck. 

Customer Responsibilities and points to note:-

(i) Returning phone calls to the trucking company in a timely manner, to arrange delivery (PLEASE NOTE that if you do not respond quickly to arrange delivery, the local trucking company may start charging storage fees and any such fees will be payable by the customer).

(ii) Determining how the crate is going to be unloaded from the truck.

(iii) Crates will vary from 6 feet long to 14 feet long.

(iv) The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna (possibly less for other products depending on how many there are).

(v) Customer is responsible for unloading the crate from the truck. Suggested methods for unloading from the truck:-

 (1) Use a forklift or other mechanical piece of equipment (When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required).

 (2) Rent a tilt tow truck to pick up the crate from the local terminal and have it delivered and offloaded.

(vi) If the crate arrives DAMAGED/OPEN, PLEASE ACCEPT THE DELIVERY and then we will help to liaise with you and Dundalk afterwards so that they can provide replacement parts or otherwise resolve the situation. ALSO PLEASE DO THE FOLLOWING: -

     (1) Take Photos of the damage/open crate and if visible, any damage to the contents;

     (2) Mark the Bill of lading (BOL) with "Crate arrived open/damaged - possible hidden damage";

     (3) Obtain a copy or take a photo of the BOL with the above wording written on it (THIS IS ESSENTIAL FOR DUNDALK TO BE ABLE TO MAKE A CLAIM);

     (4) Immediately contact Saunas and More or Dundalk to report the problem and provide full details along with the copy/photo of the BOL;

     (5) NOTE - FAILURE TO FOLLOW THE ABOVE PROCESS MAY RESULT IN DIFFICULTIES FOR DUNDALK REPLACING DAMAGED PARTS ETC. YOUR COOPERATION IS APPRECIATED.

DUNDALK LEISURE CRAFT - OTHER PRODUCTS

PLEASE NOTE - Other types of product supplied by Dundalk such as Tiki Bars, Outdoor Showers and Outdoor Furniture may in some cases be smaller than sauna products when packed into a crate for delivery. HOWVER, depending what type of delivery vehicle the shipping company uses, many or all of the same considerations for delivery and unloading will still apply as for a Sauna (as detailed above).

You are strongly advised to discuss the delivery and unloading process with the delivery company when they call to arrange delivery.

If you have any concerns, please contact us before placing your order.

 

[Shipping Policy: Effective Jan 1st 2022, Last updated Oct 7th 2025]