Golden Designs Monaco 6-person PureTech™ Near Zero EMF FAR Infrared Sauna

We know you have options when it comes to where to shop and who to buy from.

Here are 10 great reasons to buy from us!

1. Customer service is our priority and we love questions
2. We remove the overwhelm and simplify the buying experience
3. We provide personalized, expert support and guidance throughout the buying journey
4. All our products are sourced from suppliers in the US or Canada
5. We only use long established suppliers with excellent track records
6. Products are built from the finest materials using the finest workmanship
7. Our products have been enjoyed by satisfied customers for decades
8. Lowest Price Promise – all products are offered at the lowest possible prices
9. Free Shipping to lower 48 States
10. No Sales tax outside Wyoming

If you have any questions about anything, just get in touch. We love questions!

Sales@saunasandmore.com

Warranty Coverage

Golden Designs provides a manufacturer warranty against qualifying defects in materials and workmanship. The warranty is parts only and does not cover labor.

Indoor infrared saunas are covered by the indoor infrared sauna warranty. Hybrid saunas use the Hybrid/Outdoor warranty, including Hybrid models designed for indoor use only.

The warranty applies to the original purchaser at the original installation location and is not transferable. Transfer of ownership or relocation of the sauna will terminate the warranty.

This tab summarizes the main warranty provisions to help you understand your coverage. The applicable Golden Designs manufacturer's warranty terms, conditions and exclusions apply in all cases. If you need assistance with a warranty issue, please contact us and we will work with you through the warranty process.

Residential & Commercial Use

The warranty period is 5 years for residential use and 1 year for commercial use (terms apply).

Installations in Airbnb/VRBO and other short-term rental properties, gyms, health clubs, spas, and other high-traffic or for-profit environments are considered commercial use and therefore receive the 1-year commercial warranty.

Warranty Registration

All Golden Designs products must be registered within 60 days of purchase, including Infrared, Hybrid and Outdoor models.

Please complete the Golden Designs Product Registration within this 60-day period.

What Is Not Covered

The warranty does not cover damage or problems caused by misuse, abuse, negligence, unauthorized modification or repair, improper installation, use contrary to the manufacturer's instructions, or other excluded conditions.

Normal wear and tear and natural weathering do not invalidate the entire warranty. However, normal cosmetic changes such as fading, discoloration, surface wear and deterioration associated with regular use or weather exposure are not manufacturing defects and are not covered.

Indoor infrared saunas must not be painted or lacquered and must not be installed outdoors.

Outdoor Sauna Care & Maintenance

Outdoor models must be properly protected from outdoor weather elements. Appropriate weather protection must be maintained for the sauna, including exposed areas such as the glass door. Damage caused by inadequate protection from rain, snow, sun, wind or extreme temperatures is not covered by the warranty.

Depending on climate and exposure, the exterior wood may need to be professionally resurfaced periodically.

DIY staining, painting or otherwise altering the sauna's original color or finish will void the warranty.

Harvia Heater Warranty

Where a sauna includes a Harvia stove/heater, the heater is covered separately by a 1-year Harvia manufacturer's warranty and is not included in the Golden Designs 5-year/1-year sauna warranty.

Making a Warranty Claim

If you believe your sauna has developed a problem covered by warranty, please contact us at sales@saunasandmore.com with your order details, a description of the issue and photographs or other supporting information where relevant.

Proof of purchase, the product serial number and/or return of a defective part may be required. Eligible replacement parts are covered under the applicable warranty, but labor is not included.

Complete Warranty Policy

For full warranty terms, conditions, exclusions and manufacturer-specific details, please see the Golden Designs Manufacturer Warranty.

Shipping Cost & Coverage

Shipping is included in the product price for most Golden Designs orders within the contiguous United States.

Some remote, island or difficult-to-access locations may require additional shipping charges or may not be serviceable. If you have any concerns about your delivery location, please contact us before placing your order.

For delivery to Alaska or Hawaii, please contact us for a shipping quote. We do not currently ship outside the United States.

Availability & Shipping Time

After you place your order, we'll confirm availability and the expected fulfilment timeframe with Golden Designs. We will not take payment until we have completed this check. If stock is unavailable or fulfilment will take longer than anticipated, we'll contact you to discuss your options before taking payment.

Once your order ships, we'll notify you by email and provide available tracking information. All delivery timeframes are estimates.

Arranging Your Delivery

The freight carrier will normally contact you 24–48 hours before delivery to arrange a delivery window. Please make sure the telephone number you provide with your order is correct and look out for calls or messages from the carrier.

Preparing for Delivery

Your sauna will normally arrive on a pallet by either a 53-foot semi-truck (tractor trailer) or a box truck. Delivery is to the curbside or end of your driveway only. Please ensure your location can accommodate a large freight vehicle.

You are responsible for moving the sauna from the delivery point to its final location, so please make suitable arrangements before delivery.

The Golden Designs Delivery Quick Guide below shows the types of freight trucks that may be used and examples of how your sauna may arrive.

Inspecting Your Delivery

Inspect the outside of all boxes immediately after unloading and before completing the delivery. Note minor scratches, indentations or scuff marks on the delivery receipt. If you see a large hole anywhere in the packaging, refuse the delivery.

If you note any damage, please contact us immediately at sales@saunasandmore.com so that we can assist you.

Delivery Does Not Include Installation

The freight carrier will not assemble or install your sauna.

Questions Before Ordering?

If you have any questions about current availability or fulfilment times, shipping, property access, delivery or unloading arrangements, please contact us at sales@saunasandmore.com before placing your order.

Complete Shipping Policy

For full details of the shipping and delivery procedures for each of our suppliers, see our complete Shipping Policy.

This policy applies to products supplied by Golden Designs, including the Golden Designs, Dynamic and Maxxus brands.

Cancellation Within 24 Hours

You may request cancellation within 24 hours of placing your order by emailing sales@saunasandmore.com.

If payment has not yet been processed when we review your request, no cancellation charge will apply. If payment has already been processed, your refund will be reduced by a 4% card-transaction fee to cover payment-processing costs.

Cancellation After 24 Hours

A cancellation request made more than 24 hours after placing your order will be treated as a return and will be subject to the eligibility requirements, procedures and charges below.

If the product has already shipped, you must accept delivery and follow the authorized return process. Do not refuse delivery merely because you wish to cancel or return the product.

This does not override the separate delivery-damage instructions in the Shipping tab. In particular, follow those instructions if the packaging has a large hole or other serious visible freight damage.

20-Day Return Request Period

To request a return, email sales@saunasandmore.com within 20 days of receiving your order.

All returns require prior approval. A return must then be prepared and made available promptly in accordance with the return instructions provided so that it can be completed within the manufacturer’s applicable deadline.

Return Eligibility

A product may be eligible for return in either of the following conditions:

• New and unopened: The product remains unopened in its complete original packaging.
• Opened and assembled but never used: The product has not been used and all original packaging, parts, accessories, manuals and other supplied materials have been retained.

Products that have been used cannot be returned.

Return Charges

The following charges will be deducted from any approved refund:

New and unopened products:

• The original outbound shipping cost paid by Saunas and More, even if shipping was included in the product price; and
• Return shipping equal to 120% of the original outbound shipping cost.

Opened and assembled but never used products:

• The original outbound shipping cost paid by Saunas and More;
• Return shipping equal to 120% of the original outbound shipping cost; and
• The actual restocking fee charged by Golden Designs, capped at 20% of the product purchase price paid to Saunas and More.

Return Process

After approving a return, we will coordinate with Golden Designs and provide the required return documents and instructions.

Do not ship the product yourself or send it to any address unless instructed by us. Returns must use the authorized shipping arrangements and must be sent only to the location specified in the return instructions. Saunas and More cannot accept returns at its business mailing address.

The customer is responsible for preparing and securing the product for collection in accordance with the instructions provided and remains responsible for loss or damage during return transit.

Refunds

Golden Designs will inspect the returned product after receiving it. If the return is accepted, Saunas and More will issue the applicable refund to the original payment method after deducting the charges described above.

Original and return shipping costs are non-refundable. Refund processing times may vary depending on collection, transit, inspection and payment-provider processing.

Damaged or Defective Products

Transit damage, missing components and possible warranty defects are handled separately from voluntary returns. Please follow the Shipping or Warranty tab, as applicable, and contact us promptly at sales@saunasandmore.com.

For the complete store policy, please see our Returns & Refunds Policy.