Golden Designs Monaco Limited Edition 6-person Near Zero EMF FAR Infrared Sauna

GENERAL WARRANTY POLICY AND DISCLAIMER

Saunas and More is an authorized Dealer for the products offered on this website. All products are supplied and shipped directly from the applicable Manufacturer to the customer.

Similarly, any Warranty that may be provided for a particular product is provided directly by the Manufacturer and not by Saunas and More.

Accordingly, the terms and conditions and coverage of any such warranty are always as defined by the Manufacturer.

In the event of any inconsistency or omission between the warranty information provided on this website and the actual warranty terms and conditions and coverage provided the manufacturer, the terms and conditions and coverage provided by the Manufacturer shall prevail at all times.

MEDICAL SAUNAS COLLECTION

The Medical Saunas range of sauna models come with a 3 year Parts Only Warranty provided directly by the Manufacturer, Medical Breakthrough.

Terms and conditions apply.

DUNDALK LEISURE CRAFT – CANADIAN TIMBER COLLECTION

Dundalk products come with a Warranty provided directly by the Manufacturer, Dundalk Leisurecraft, as detailed below.

Terms and conditions apply.

SAUNAS

The Canadian Timber Collection by Dundalk LeisureCraft Inc. saunas are warranted against defects in materials and workmanship under normal/residential use for a period of three (3) years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna (eg. Tightening bands on the barrels, cleaning or staining the sauna). Refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and Saunas and More are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 3 year warranty.

TIKI BARS

Natural Palm Thatch has a 1 year warranty.

Dundalk LeisureCraft Inc. warrants our Tiki Bars against defects in materials and workmanship under normal/residential use for a period of five (5) years, as applicable, from the date of receipt of the product by the original end-user consumer. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the Tiki Bar, refer to your assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 5 year warranty.

GOLDEN DESIGNS COLLECTION - INFRARED SAUNAS

The Golden Designs range of Infrared Saunas come with a Manufacturer's 5 Year Limited Warranty*.

Golden Designs, Inc. under the Dynamic brand name warranties the wood, structure, heating elements, and electronics against defects in material and workmanship for a period of 1 to 5 years from the original date of purchase.

This sauna is for INDOOR use only.  Placing your sauna outdoors will VOID this warranty. Any damage due to exposure to outdoor elements such as rain, snow, sun, wind or extreme temperatures will not be covered by this warranty. Any damages as a result of modifications made to the sauna or its components will void this warranty.

Extent of Warranty: This limited warranty applies to products manufactured or distributed by Golden Designs, Inc. under the Dynamic brand name, delivered in the continental United States or Canada and extends to the original purchaser at the original site of installation only. This warranty becomes valid at time of purchase and terminates either by specified time frame listed above, owner transfer, or relocation. Your sales receipt showing the date of purchase of the product is your proof of purchase. Warranty is not transferable.

Manufacturer Warranty

All Golden Designs, Inc. products are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at the time of delivery. The appliance warranty is extended through the manufacturer for the product including, but not limited to: stereos, CD/DVD players, etc. All exchanged parts and products replaced under this warranty will become the property of Golden Designs, Inc. Golden Designs, Inc. reserves the right to change manufactures of any part to cover any existing warranty. Any parts determined to be defective must be returned to Golden Designs, Inc. to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with the transportation of the parts. In addition you are responsible for insuring any parts shipped or returned. You must present Golden Designs, Inc. with proof of purchase documents (including the date of purchase).  Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to VOID this limited warranty. Products on which the serial number has been defaced or removed is not eligible for warranty service.  This warranty covers parts, but does not cover labor.

Warranty Limitations

This warranty does not apply if the unit has been subject to negligence, alteration, modification, misuse, abuse, repairs by non-Golden Designs, Inc. authorized personnel, inappropriate installations, or any case beyond the control of Golden Designs, Inc. invalidating this warranty, including but not limited to:

• Use of lacquer or paints
• Sauna and other Golden Designs, Inc. products accessories placed on non-approved surfaces
• Outdoor applications
• Normal wear and tear or weathering
• Use of product not in accordance with instructions
• Worn out receptacle

Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all woods. This includes minor cracks due to wood expansion and contraction. Note: Since the wood used in construction has been kiln dried, a certain amount of expansion and contraction occurs in the wood in a sauna environment.

Disclaimers

Golden Designs, Inc. shall not be liable for loss of use of sauna or other Golden Designs, Inc. products or other secondary or incidental or consequential costs, expense or damages - which may include the removal of permanent deck or other custom fixtures or the necessity for crane removal - arising directly or indirectly out of the use or inability to use the product. Any implied warranty shall have duration equal of the applicable warranty stated above. Under no circumstances shall Golden Designs, Inc. or any of its representatives be held liable for injury to any person or damage to any property, however arising. Specifications are subject to change without notice or obligation.

Legal Remedies

This limited warranty gives you specific legal rights. You may have other rights, which may vary from state to state. 

Customer Service

For customer service, contact Saunas and More at sales@saunasandmore.com, or if you need additional information or assistance, please email Golden Designs, Inc. at info@goldendesignsinc.com or call (909) 212-5555.

Please register your warranty at:

https://app.goldendesigninc.com/public/RegisteredProduct

Please include a copy of your sales receipt or packing slip when registering. The serial number (S/N) is located on the sauna’s front panel, rear panel, or on the carton. The warranty must be registered within 60 days of the purchase date.

*Limited Lifetime Warranty of Sauna Products is 5 years for residential use and 1 year for commercial use on heating elements and electronics from the date of purchase. The wood structure has a 1 year limited warranty.

GOLDEN DESIGNS COLLECTION - HYBRID/OUTDOOR SAUNAS

The Golden Designs range of Hybrid/Outdoor Saunas come with a Manufacturer's 5 Year Limited Warranty*.

Limited Lifetime Warranty: Golden Designs, Inc. warranties the sauna room against defects in material and workmanship for the life of the product from the original date of purchase. The sauna is for indoor use or outdoor use depending on the model. When placed outdoors, a water proof cover or the sauna’s roof panel must be installed to cover the sauna room for protection. Any damage caused by direct exposure to outdoor weather elements such as rain, snow, sun, wind or extreme temperatures will not be covered by this warranty if your sauna it not properly maintained. Any damages as a result of modifications made to the sauna or its components will void this warranty.

Extent of Warranty: This limited warranty applies to products manufactured or distributed by Golden Designs, Inc. under the Golden Designs Inc. brand name, delivered in the contiguous United States or Canada and extends to the original purchaser at the original site of installation only. This warranty becomes valid at time of purchase and terminates either by specified time frame, owner transfer, or relocation. The warranty extends to the sauna room and excludes the heater as it is covered by its own manufacturer warranty. Your sales receipt showing the date of purchase of the product is your proof of purchase.

Manufacturer Warranty
All Golden Designs, Inc. products are manufactured with the highest quality and are warranted to be free from defects in material and workmanship at the time of delivery. The warranty is extended through the manufacturer for the product including, but not limited to: sauna room, sauna control panel, and the connected wire harnesses. All exchanged parts and products replaced under this warranty will become the property of Golden Designs, Inc. Golden Designs, Inc. reserves the right to change for any part not covered under the existing warranty. Any parts determined to be defective must be returned to Golden Designs, Inc. at its discretion to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with the transportation of the parts. In addition, you are responsible for insuring any parts shipped or returned. You must present Golden Designs, Inc. with proof of purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to VOID this limited warranty. Products on which the serial number has been defaced or removed is not eligible for warranty service. The product warranty covers parts, but does not cover labor.

Warranty Limitations
This warranty does not apply if the unit has been subject to full commercial use, negligence, alteration, modification, misuse, abuse, repairs by non-Golden Designs, Inc. authorized personnel, inappropriate installations, or any case beyond the control of Golden Designs, Inc. invalidating this warranty including but not limited to:

• Improper use of lacquer or paints
• Sauna and other Golden Designs, Inc. products accessories placed on non-approved surfaces
• Outdoor applications not protected safely from outdoor weather elements, including the glass door
• Normal wear and tear or weathering
• Use of product not in accordance with instructions
• Improper use of the sauna
• Moisture or water seepage

Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all woods. This includes minor cracks due to wood expansion and contraction. Since the wood used in construction may have been kiln dried, a certain amount of expansion and contraction occurs in the wood in a sauna environment. Please note that water seepage will not hurt the wood and is a normal tendency of outdoor application. The water will usually dry quickly due to the heated environment. If you want to keep the sauna completely dry, you will need to install the sauna under a covered structure.

Disclaimers 
Golden Designs, Inc. shall not be liable for loss of use of sauna or other Golden Designs, Inc. products or other secondary or incidental or consequential costs, expense or damages - which may include the removal of permanent structures or other custom fixtures or the necessity for crane removal - arising directly or indirectly out of the use or inability to use the product. Any implied warranty shall have duration equal of the applicable warranty stated above. Under no circumstances shall Golden Designs, Inc. or any of its representatives be held liable for injury to any person or damage to any property, however arising. Specifications are subject to change without notice or obligation.

Legal Remedies 
This limited warranty gives you specific legal rights. You may have other rights, which may vary from state to state. 

Customer Service
For customer service, contact Saunas and More at sales@saunasandmore.com, or if you need additional information or assistance please email Golden Designs, Inc. at info@goldendesignsinc.com or call (909)212-5555.

Please register your warranty at:

https://app.goldendesigninc.com/public/RegisteredProduct

Please include a copy of your sales receipt or packing slip when registering. The serial number (S/N) is located on the sauna’s front panel, rear panel, or on the carton. The warranty must be registered within 60 days of the purchase date.

*Limited Lifetime Warranty of Sauna Products is 5 years on wood structure (when properly maintained), control panel, and applicable control panel harnesses and lights from the date of purchase. Stove/heater is covered under its manufacturer’s applicable warranty.

INTRODUCTION AND DISCLAIMER

Saunas and More does not provide medical guidance or diagnosis and any information provided about the possible benefits of sauna use is for general guidance only. It is always recommended that you contact your physician for advice before using a sauna.

Saunas and More shall not be held responsible for any misuse of a product by the customer, or held liable for any damage and/or injury caused by customer misuse of a product.

Saunas and More is an authorized Dealer for the products offered on this website. All products are supplied and shipped directly from the applicable Manufacturer to the customer.

Accordingly, the procedures and policies followed for shipment and delivery of products to the customer are those of the applicable Manufacturer at all times.

Saunas and More takes no responsibility for any inconsistency or omission between the shipping and delivery details provided on this website and the actual shipping and delivery procedures and timeline provided by the Manufacturer which will be followed at all times.

Many of the products we offer on this site are built to order or there may only be a minimum number held in stock by the manufacturer at any point in time. Consequently, it can take several weeks or more from the time of placing your order for your order to be shipped. 

If in doubt, please contact us by email at sales@saunasandmore.com before placing your order for the latest estimate of build/shipping times for your chosen product.

Please note that all estimates of shipping times are estimates only and subject to change without notice.

SHIPPING CHARGES

Shipping is included in the product price for most orders to the lower 48 States. The exception is any order for products in the Dundalk Leisurecraft range with total order price over $3,500 will incur a shipping charge of $200 which will be added at the Checkout. For shipping to Alaska or Hawaii please contact us at sales@saunasandmore.com for a quote. We do not currently ship to locations outside of the United States.

ORDER CONFIRMATION AND PAYMENT

After you have placed your order through our website, you will receive an Order Confirmation e-mail.

At that point, there is no further action required on your part unless we contact you by email.

We will then confirm with the applicable manufacturer that they can fulfil your order in a reasonable time frame, either from available stock or from the next scheduled batch to be built.

If there is no stock or the expected build time is more than a few weeks, we will email you to discuss next steps.

If everything looks good, we will go ahead and take payment from your card and process the order.

Once your order ships, we will inform you by email and where possible provide an initial estimate of the shipping time.

Please note that all estimates of shipping times are estimates only and subject to change without notice.

Please contact us by email at sales@saunasandmore.com if you have any questions at any time throughout the order and fulfilment process.

SHIPMENT

MEDICAL SAUNAS

Orders usually take between 2 and 4 weeks from order to delivery depending on the model, availability of stock or estimated build time. However, this can vary. We will send you tracking information by email once your order has been shipped.

If you want to check on the progress of your order at any time, please feel free to contact us by email at sales@saunasandmore.com.

DUNDALK LEISURE CRAFT

All Dundalk Saunas are made-to-order. Delivery times can vary.

If you want to check on the progress of your order at any time, please feel free to contact us by email at sales@saunasandmore.com.

We will send you tracking information by email once your order has been shipped.

RECEIVING YOUR DELIVERY

MEDICAL SAUNAS

Saunas and tubs ship via freight and require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

Delivery includes liftgate service, which means the crate(s) is/are unloaded from the delivery truck to the curb side of your home. You will need to arrange for 2 or more people to move the items from curb side to the location of your choice in your home or garden.

Ensure that you check all items received as soon as possible after delivery to ensure the order is complete.

In the unlikely event that there are missing or damaged items, please contact us by email at sales@saunasandmore.com within 24 hours of receiving your delivery and we will be happy to work with you to resolve the situation. If your email is received more than 24 hours after delivery it may not be possible to resolve the issue. For damaged items please provide clear photographs with your email.

Please DO NOT refuse delivery for any reason. We are committed to resolving any unforeseen issues with your delivery as soon as possible and we can do this most effectively by working directly with you once you have accepted the delivery.

DUNDALK LEISURE CRAFT - SAUNAS

Dundalk LeisureCraft Responsibilities:-

(i) Building and packing your sauna/products in a crate.

(ii) Arranging for shipping to your chosen delivery address as provided when you placed the order with Saunas and More.

Trucking Company Responsibilities and points to note:-

(i) Making an appointment directly with you to deliver your sauna/products.

(ii) Delivering your sauna/products to the end of your driveway or curbside.

(iii) The trucking company is NOT responsible for unloading the crate.

(iv) The trucking company is NOT going to back their truck into your driveway.

(v) Most times the trucking company will deliver with an 18 wheel truck – Please ensure this size truck will fit in your neighborhood and onto your road and be able to turn around, or else make alternative arrangements and discuss this with the shipping company when they call to book the delivery appointment.

(vi) If the crate is less than 92”, the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck. It is wise to confirm this with them when they call you to book the delivery time.

(vii) If the crate is more than 92”, there will NOT be a lift gate to unload it and the customer needs to decide how they are going to get it off the truck. 

Customer Responsibilities and points to note:-

(i) Returning phone calls to the trucking company in a timely manner, to arrange delivery (PLEASE NOTE that if you do not respond quickly to arrange delivery, the local trucking company may start charging storage fees and any such fees will be payable by the customer).

(ii) Determining how the crate is going to be unloaded from the truck.

(iii) Crates will vary from 6 feet long to 14 feet long.

(iv) The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna (possibly less for other products depending on how many there are).

(v) Customer is responsible for unloading the crate from the truck. Suggested methods for unloading from the truck:-

 (1) Use a forklift or other mechanical piece of equipment (When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required).

 (2) Rent a tilt tow truck to pick up the crate from the local terminal and have it delivered and offloaded.

(vi) If the crate arrives DAMAGED/OPEN, PLEASE ACCEPT THE DELIVERY and then we will help to liaise with you and Dundalk afterwards so that they can provide replacement parts or otherwise resolve the situation. ALSO PLEASE DO THE FOLLOWING: -

     (1) Take Photos of the damage/open crate and if visible, any damage to the contents;

     (2) Mark the Bill of lading (BOL) with "Crate arrived open/damaged - possible hidden damage";

     (3) Obtain a copy or take a photo of the BOL with the above wording written on it (THIS IS ESSENTIAL FOR DUNDALK TO BE ABLE TO MAKE A CLAIM);

     (4) Immediately contact Saunas and More or Dundalk to report the problem and provide full details along with the copy/photo of the BOL;

     (5) NOTE - FAILURE TO FOLLOW THE ABOVE PROCESS MAY RESULT IN DIFFICULTIES FOR DUNDALK REPLACING DAMAGED PARTS ETC. YOUR COOPERATION IS APPRECIATED.

DUNDALK LEISURE CRAFT - OTHER PRODUCTS

PLEASE NOTE - Other types of product supplied by Dundalk such as Tiki Bars, Outdoor Showers and Outdoor Furniture may in some cases be smaller than sauna products when packed into a crate for delivery. HOWEVER, depending what type of delivery vehicle the shipping company uses, many or all of the same considerations for delivery and unloading will still apply as for a Sauna (as detailed above).

You are strongly advised to discuss the delivery and unloading process with the delivery company when they call to arrange delivery.

If you have any concerns, please contact us before placing your order.

[Shipping Policy: Effective Jan 1st 2022, Last updated July 16th 2026]

CANCELLATIONS, REFUNDS & RETURNS

INTRODUCTION AND DISCLAIMER

Saunas and More is an authorized Dealer for the products offered on this website. All products are supplied and shipped directly from the applicable Manufacturer to the customer, and for any returns that may be applicable, products will be shipped directly back to the manufacturer.

Saunas and More does not store or handle products at any time.

The Refunds and Returns policies followed by Saunas and More reflect those of the applicable manufacturers. For the avoidance of doubt, if there is a discrepancy between the policies in place at a manufacturer and those provided herein, the current policies in place at the manufacturer will always prevail and will be followed by Saunas and More.

The role of Saunas and More in any potential or confirmed Return scenario, or an instance of missing or damaged goods, or similar problem, is to provide support to the customer and act as liaison between the customer and Manufacturer. Any applicable refund will normally be paid by Saunas and More to the customer rather than directly by the manufacturer.

CANCELLATION OF AN ORDER WITHIN 24 HOURS

Orders may be cancelled within 24 hours of the order being placed on the Saunas and More website. If your card payment has not been processed by the time the cancellation request is reviewed by a member of staff at Saunas and More, no charge will be applied for the cancellation. If the card payment has already been processed, a refund will be given after deducting a 4% card transaction fee to cover payment processor fees.

Any request to cancel an order must be made by email to sales@saunasandmore.com.

For additional Cancellation/Return/Refund Policies specific to each product brand see below...

GOLDEN DESIGNS / DYNAMIC / MAXXUS

CANCELLATION MORE THAN 24 HOURS AFTER ORDER PLACED

If for any reason you want to cancel your order after the 24 hour cancellation window described above has passed but before the order has been delivered, this will be treated as a Return and all aspects of the 20 Day Return Policy detailed below must be followed once the order has been delivered. This includes all procedures, terms and charges detailed therein. Under no circumstances should you attempt to refuse delivery once the product arrives.

Cancellation should be requested by sending an email to sales@saunasandmore.com.

20 DAY RETURN POLICY

If for any reason you wish to Return your product after it has been delivered (or to cancel the order more than 24 hours after it was placed, as per the “CANCELLATION MORE THAN 24 HOURS AFTER ORDER PLACED” section above), please send a request by email to sales@saunasandmore.com within 20 days of receiving your order.

Under no circumstances should you attempt to refuse delivery.

The following charges will apply and be deducted from any refund given: -

(1) New, Unopened (original packaging): -

(i) Original outbound shipping cost that was paid by Saunas and More to the manufacturer, plus

(ii) A Return shipping charge equal to 120% of the original outbound shipping cost;

(2) Opened, assembled, but never used (original packaging): -

(i) Original outbound shipping cost that was paid by Saunas and More to the manufacturer, plus

(ii) A Return shipping charge equal to 120% of the original outbound shipping cost, plus

(iii) A re-stocking fee equal to 20% of the purchase price paid;

Returns cannot be accepted under any circumstances if the product has been used.

Once your request has been received and approved, we will liaise with the manufacturer to obtain return shipping details, and a shipping label will be provided to you.

Under no circumstances should you attempt to ship the product yourself, to any location. Returns can only be shipped in line with the details and shipping label that will be provided to you.

Returns will only be accepted at the manufacturer's chosen premises as per the shipping label that will be provided to you. Under no circumstances can Saunas and More accept returns at our office mailing address or any other location.

If your request for a Return is received more than 20 days after delivery, it will not be possible to process a return.

MEDICAL SAUNAS

5 DAY RETURN POLICY

If you are unhappy with your Sauna for whatever reason, you may request a return of the product by contacting us by email at sales@saunasandmore.com within 5 days of receiving your delivery. We will then liaise with the manufacturer to obtain a Return Merchandise Authorization (RMA) number and organise for the product to be collected and shipped back to the manufacturer’s warehouse.

Please do not attempt to return the product to any location yourself. Returns can only be shipped directly back to the manufacturer.

And please note that under no circumstances can Saunas and More accept returns at our business mailing address or any other location.

All items for return must be in their original condition and packaging. Because a sauna which is opened and even installed is no longer new, it cannot be resold. For this reason, only unopened packages will be accepted for returns. Prior written return authorization is required. Any returned sauna must be in its original cartons and packaging at the time of the return request and must include any documentation such as operating manuals as may have been included with the original delivery. It is the sole responsibility of the customer to keep the sauna in its original cartons and packaging if return is requested. The sauna must also be secured on the same crate prior to the freight company picking it up.

Customers are responsible for the full cost of both outbound and return shipping, regardless of what you were charged, if anything, for outbound shipping when you placed the order, plus a 20% restocking fee.

If at the time you request a Return your order has not yet been delivered, under no circumstances should you attempt to refuse delivery. This will cause delays and addition costs to the customer for processing the Return (at the discretion of the Manufacturer). Please accept the delivery then await return shipping pickup which will be arranged for you.

After the returned product has been received by the manufacturer, they will inspect it, and if everything is in order, the applicable refund amount will then be issued to us. We will then issue the applicable refund to the customer.

Please allow a minimum of 30 days between requesting the Return and receiving your refund (subject to the conditions detailed above).

Please note that Commercial and Custom saunas are not eligible for Returns or Refunds.

DUNDALK SAUNAS

No Returns or Refunds are allowed with Dundalk Saunas and other Dundalk products.

[Return and Refund Policy: Effective Jan 1st 2022, Last updated July 16th 2026]

We know you have options when it comes to where to shop and who to buy from.

Here are 10 great reasons to buy from us!

1. Customer service is our priority and we love questions
2. We remove the overwhelm and simplify the buying experience
3. We provide personalized, expert support and guidance throughout the buying journey
4. All our products are sourced from suppliers in the US or Canada
5. We only use long established suppliers with excellent track records
6. Products are built from the finest materials using the finest workmanship
7. Our products have been enjoyed by satisfied customers for decades
8. Lowest Price Promise – all products are offered at the lowest possible prices
9. Free Shipping to lower 48 States
10. No Sales tax outside Wyoming

If you have any questions about anything, just get in touch. We love questions!

Sales@saunasandmore.com

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